مهارات الاتصال للجميع ( مواقف هامة جدا ) Communication Skills

Situations Replies
Meeting people / How are you ?
How do you do ?
Fancy seeing you . How nice to meet you . Fine , thanks .
How do you do ?
Pleased to meet you .
How nice to meet you .
Introducing people / This is + person [ persons ] How do you do ?
Warning / Be careful or you will ……. .
Mind you, don’t ……. Take care . Don’t worry .
Prohibition / You mustn’t + inf .
You are not allowed to + inf . O K . I’ll obey the rules.
Offer / Can / Shall I + inf. /
Let me + inf. Yes ,please .
No, thank you .
Thanking / Thank you for + v + ing .
It’s very kind of you to + inf. It’s a pleasure .
Don’t mention it .
Request / Could / would / can you + inf. …., please ? Yes , of course .
I’m sorry I can’t .
Asking for permission / May / could / can I + inf.
[ Do you mind if I …….. ? ] Certainly ./ Sure .
Yes , of course .
I’m afraid I’m using it .
[ Not at all ]
Making suggestions / Why don’t we / you / + inf .
Let’s + inf. / - What / How about + v + ing . Good / Great idea .
That sounds fine .
I’m not very keen .
may be some other time
Congratulations / Congratulation on your ………. .
What great / wonderful / fantastic news !
Sympathy /I’m sorry to hear your bad news . thanks.I’m very pleased
I can’t believe it myself
It can’t be helped .
Apologising / I’m really / awfully sorry but I’ve …your..
I don’t know how to say this ,but I’ve ……. Your …….. . It doesn’t matter .
I hope you will …….. .
Inviting / Would you like to come to + occasion .
How / What about + v + ing . I’d be pleased to come.
I wish I could but I have to + inf.
Giving advice / You should / shouldn’t + inf.
If I were you I ‘d / You’d better / you’d better not + inf. Yes, I’ll do it .
I’ll think about it .
Expressing Surprise ,hope , worry , and fear /
Surprise / Good Heavens ! / What a nice surprise !
Hope / I hope you + inf. [ get well soon ]
Worry / I’m rather worried about ……….
Fear / I’ afraid , frightened , terrified of ………
It’s nice , isn’t it ?
Thank you very much .
It will be all right .
Don’t worry .

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